Refund Policy
Effective Date: [4-24-2023]
Website: www.alagatastudios.com
Contact: support@alagatastudios.com
🧾 Overview
Due to the customized and creative nature of our services, all sales and service engagements with Alagata Studios are considered final. However, we understand that each project is unique — and client satisfaction is important to us.
Case-by-Case Consideration
Refunds may be considered on a case-by-case basis, taking into account the following:
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The stage of project completion
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The type of service or asset delivered
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Whether the issue arises from unmet expectations or deliverable discrepancies
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Any documented changes or approvals made during the project lifecycle
We reserve the right to deny or approve refunds at our sole discretion.
Non-Refundable Circumstances
The following situations are typically non-refundable:
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Work already completed and approved
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Creative dissatisfaction after design or production phases where direction was client-approved
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Delays caused by client inaction, miscommunication, or missing information
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Third-party costs that where previously agreed to be the responsibility of the client
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Any costs or fees that were not initially agreed upon in writing or that were amended to any other agreement.
Resolution Options
In cases where a refund is not issued, we may offer:
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Project revisions
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Service credits
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A revised timeline or additional consultation
Our goal is to find a fair solution whenever possible.
Contact Us
To request a refund review or share a concern, please email us at:
support@alagatastudios.com
Include your name, project name, invoice number, and reason for the request.